Communication and customer service are unbeatable
Fantastic experience with Saroj hiking the Everest View Trek over five days last year. The journey was fantastic, everything went smoothly and we had a fantastic time. Saroj was a great tour guide and as it ended up being just the two of us, was completely adaptable to whatever we wanted to do.
But the real reason I recommend Nepal Alternative Treks & Exhibitions to people is the owner, Tej. Before traveling to Nepal, we selected this company over bigger rivals based solely on reviews about Tej and the level of customer service and support he offers.
Tej goes way above and beyond on communication — on my personal Whatsapp for months before the trip, sitting down with us in Kathmandu before we left and constantly on call throughout the tour. This not only provides great peace of mind but can also be a gamechanger, especially if you’re traveling to the Everest region via the hectic Lukla airport.
We only had a very small window to travel during a period when cloud cover had delated flights by days. Thanks to being in constant contact with Tej even whilst up at Namche, we were able to pivot to a helicopoter early and get out of Lukla on the day we planned — a very different situation from the group we met at the Lukla tea house that had been waiting four days for a plane and had been told by their guide a helicopter was impossible.
Nepal is not other countries. It’s difficult to navigate and very changeable. You need a Tej on your side.
